Delivery and Returns

RETURNS & EXCHANGES

Wrong size? Changed your mind? No problem. You have 30 days from delivery to return or exchange any item, full priced or sale.

Before you send it back
To be eligible, items must be:

• Unwashed and in original condition, with all tags attached
• Free from dog hair, odours, marks or chewing
• Returned in their original packaging, where possible

We know you need to check the fit, so feel free to try items on your dog indoors, on a clean, dry coat, for a short fitting. Items that have been worn outdoors or used on walks can’t be accepted.

How to start a return or exchange

1. Email us at mail@misterwoof.net with your name, order number, the item(s) you’re returning, and whether you’d like a refund or exchange (and which size, if exchanging).
2. We’ll reply with your return instructions and our return address.
3. Send your item back within 30 days of delivery.

Return postage
Return postage for change-of-mind returns and exchanges is paid by you. We recommend using a tracked service, as we can’t be responsible for parcels lost on the way back to us. Original shipping costs are non-refundable.

For exchanges, we’ll cover the postage to send your new size back to you.

Refunds
Once your return arrives, we’ll inspect it and email you within three business days. Approved refunds go back to your original payment method, and can take five to ten business days to appear, depending on your bank.

Sale items
Sale items are eligible for change-of-mind returns or exchanges. 

Gift cards
Gift cards are non-refundable.

Shipping
All orders are shipped from Melbourne, Australia.

International orders
International customers are welcome to return items within 30 days of delivery. Return postage and any customs duties or taxes, are the customer’s responsibility and are non-refundable.

FAULTY OR DAMAGED ITEMS

Every Mister Woof piece is checked before it leaves our Melbourne studio, but if something isn’t right, we’ll make it right. Please email mail@misterwoof.net as soon as possible with your order number and photos of the issue.

If your item is faulty, we’ll offer a repair, replacement or refund, and we’ll cover the cost of return postage.

Normal wear and tear and damage from chewing, scratching or misuse, isn’t considered a fault.

Questions? We’re just an email away at mail@misterwoof.net.