Enjoy free standard shipping on all orders over $70AUD, no matter how big or small, to anywhere in the world.
Within Australia: Mister Woof provides complimentary standard shipping on orders over $70AUD within Australia. Orders under $70 incur a charge of $7 for standard shipping and $10 for express post.
Outside Australia: Mister Woof provides complimentary standard shipping on orders over $70AUD outside Australia. Orders under $70 incur a charge of $15 for standard shipping. Please be mindful of all taxes and customs charges, we cannot take any responsibility for these charges incurred on the arrival of your parcel.
R E T U R N S
When it comes to returning or exchanging items we ask for you to cover the cost of return shipping and include your name, order number and reason for exchange or return. Please email us first at email@example.com so we know what to send back to you.
We offer full refunds within two weeks of receiving your order on unworn, unused and unwashed items.
Q. What do I do if my parcel has not arrived?
A. All of our items have tracking and can be tracked via Australia Post.
Sometimes items can take longer to arrive due to unforeseen circumstances. This could be due to strikes, peak holiday season or clearing in customs to name a few.
If you have not received your parcel within a timely manner (typically 7 days passed the estimated delivery), we will process an enquiry with Australia Post to resolve the issue. Because we know how frustrating it is when parcels go missing, we will do everything in our power to locate the parcel for you in a timely manner.
Sometimes your parcel could be at your local post office. In most cases, parcels have arrived and are waiting to be picked up.
To be eligible for a refund, your item must be unused, unworn, unwashed and in the same condition that you received it. It must also be accompanied by a receipt or proof of purchase.
Once we have received the items, they will be inspected and you will be notified via email whether your refund has been approved or rejected. If your refund has been approved, credit will be automatically refunded onto your original method of payment.
To be eligible for an exchange, your item must be unused, unworn, unwashed and in the same condition that you received it. Please provide us with your name and order number upon returning the item and the size you would like to exchange for as it'll make it quicker to process your exchange on our end.
Please contact us first before sending items back to ensure your refund is seamless. If you would like to return an item, please notify us first at firstname.lastname@example.org along with the following information:
· Contact number
· Receipt number
· Reason for return
We will respond to your email with an address with which the items can be sent to.
Unless the product is deemed faulty, unfortunately we do not cover the cost of return shipping. It will be your responsibility to ensure that the items are returned to us in a resaleable condition. We advise using a trackable shipping service, as we are not responsible if your items are lost during the return shipping process.
We take great pride in our products and have a very strict quality assurance process prior to any product being shipped out to you. In the unlikely event that one of our items is faulty, please contact us immediately at email@example.com.
Please note that we only replace items if they are defective or damaged prior to leaving our store. We do not offer an exchange, repair or refund on items that are considered general wear and tear.
If you have any further questions please do not hesitate to contact us at firstname.lastname@example.org.